Bourke St Store Manager

Collapsibles

A Collapsible:

Once you have placed your order, you will receive an email to confirm your order has been received and your payment has been processed. If you do not receive a confirmation email within 24 hours of placing your order please contact customercare@windsorsmith.com.au or 1800 976 484. When your order has been dispatched you will receive another email with your tracking number.

For orders with more than one item, your items will be sent separately. A tracking number will be emailed to you for each item within the dispatch period. If you're not available to take delivery of your parcel, the carrier will leave a delivery card advising that your parcel has been re-directed to the nearest POP station, newsagency or Post office for you to collect. A signature is required upon receiving your parcel. If your order is returned to sender due to incorrect billing information and we are not contacted with an alternative shipping address, your order will be refunded. We are unable to deliver to military bases and ships outside of Australia. Please ensure you are providing a business or residential address as we are unable to deliver to PO Box and parcel lockers nationwide.

  • Free delivery in Australia on all orders over $100. For all orders under $100 a flat rate of $10 delivery will be charged.
  • For standard courier delivery times, please see table below for your area.
  • Please allow an additional 5 - 7 business days for your order to be processed in our warehouse before dispatch. During sale periods, please allow up to 14 working days.
  • All online orders are sent via Couriers Please or Star Track with tracking and we cannot fast track orders.
  • It is essential that customers have their orders sent to a business or residential address where someone will be available to accept the delivery between 9am – 5pm and sign for the parcel. Otherwise, your parcel will be re-directed to the depot where a re-delivery will need to be requested.
  • Please note, we do not ship to PO Boxes and Parcel lockers Nationwide.

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