How long does delivery take?
Orders may take up to 5-7 working days to be dispatched. During peak sale times such as Boxing Day, this may take even longer.
International orders will be dispatched approximately 5-7 working days after your order is placed. Most orders should be delivered within 2-4 working days unless delays occur via customs.
How will I know if my item has been dispatched?
You will receive an automated tracking number via email only once your order is dispatched. It will be sent to the email address provided when placing your order. Once received, you can track your shoes via https://trackandtrace.aae.com.au/
What happens if I am not home when my order is delivered?
Anyone at the address provided can sign for your parcel. Alternatively, if no one is available, your parcel will be re-directed to the nearest post office. Our courier company will leave a notification card to inform you.
Can I exchange/refund shoes I purchase online?
Yes. If you receive your order and you wish to exchange/refund an item, you must post your shoes back to head office including a completed returns form which is included in your original order.
Shoes being returned need to be in a new and unworn condition, in the original box.
We advise our customers to use a postal service that can be tracked when sending their shoes back to head office.
Once it has been received at head office, the returns department will follow your instructions provided.
Customers will receive an email notification to advise that your returned shoes have been received and a tracking number will be sent to your email once your exchange is dispatched.
How long does a refund take to be processed?
Refunds can take up to 5 working days to be processed. The money will be refunded onto the credit card that was used in the original purchase.
How long do exchanges take to be processed?
Once we receive your returned shoes, it can take up to 5 working days to process and dispatch your exchange. With any order, we aim to make this process as quick as possible.
If I buy shoes online, can I exchange these in store?
Our online store and physical stores are treated separately, therefore all online purchases must be returned to the online store.
All shoes purchased online must be posted back to head office in accordance with the returns form that is inside the box. Under no circumstance will shoes purchased online be accepted at any of our Windsor Smith stores or stockists for an exchange or refund.
We recommend you get a tracking number when you post the shoes back to head office. This is to protect customers by ensuring that the shoes are received and not misplaced.
I saw an item marked down in the store - why can't I find it online?
Most items marked down on windsorsmith.com can be purchased on windsorsmithoutlet.com.au. Windsor Smith Outlet will accept transactions and is 100% legitimate.